Logistics Blog | The Grimes Companies in Jacksonville, FL


People certainly are creative, aren’t they? We regularly make up acronyms and new language terms to keep communicating clearly. For example, a new supply chain term is BOPIS Retail.The term BOPIS stands for Buy Online, Pickup In-Store.Engaged in BOPIS, a customer buys products online and then picks them up in the local store.

Compare BOPIS retail with having the product delivered to the purchaser. How does it affect local warehouses and DCs? Mainly, people drive in their privately-owned vehicles to a local pick-up point. Instead of commercial trucks delivering the products in bulk to their end point, now the traffic delivery patterns have changed.

Using BOPIS retail, the local store/warehouse organizes orders in-house. Typically, by email, the customer receives notice his/her product is available for pick-up locally within a certain time-frame. The customer prints out a copy of this notice with a bar coded message about how and where to retrieve the product. Then, he or she brings the notice to the local warehouse and follows the company procedure to pick up the purchased item. For those with smart phones, the customer downloads the email electronically and shows it to a pick-up point employee when at the store/warehouse. BOPIS is becoming more mainstream everywhere in local stores.

Transitioning Into BOPIS Retail


Ecommerce is here to stay. That means more local warehouses are engaged in the transition of using BOPIS, also known as BOPUS. Since 2017, more than 50% of retailers offer BOPIS; however, many retailers report that using BOPIS retail significantly challenges them. What causes the most BOPIS headaches with roughly ¾ of retail stores in North America? The ability to accurately track inventory.

Because of the challenging inventory tracking element of using BOPIS, only about one-third of US retailers offer consumer discounts for those buying online and pick up in-store. Eventually, your company may be able to work out the intricacies of using BOPIS. Corporate giants have done it, perhaps your company can successfully do it, too.

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